How can we help?
People at Doyo answer — usually within a few hours, Toronto time.
In the app
Chats → Doyo support, or “Get help” on any order. Fastest, and we see your booking.
[email protected] — include your order number if you have one.
Emergencies
Gas smell, fire, or water you can’t stop: call 911 or your utility first, then book.
Your account
Common questions
My pro hasn’t arrived.
Open the order and message them — the chat is the fastest way to reach them, and their phone number is shown while the job is booked. If you can’t reach them, message Doyo support from the same screen and we’ll step in.
I was charged but the job didn’t happen.
If a job is cancelled before it’s completed, the hold on your card is released — it can take your bank a few business days to show it. If you were actually charged, contact support with the order number and we’ll refund it.
Something’s wrong with the work.
Report it from the order in the app, with photos. On quote jobs, tell us before you confirm the work — the held funds stay held while we look at it.
How do I change or cancel a booking?
Open the order and tap Cancel. It’s free while we’re still matching and before work starts; a charge for the pro’s time may apply once they’re on the way, and you see it first.
I didn’t get my password reset code.
Check your spam folder, and that you used the email your account was created with. If you signed up with Apple or Google, sign in with that button instead — there may be no password on the account.
How do I delete my account?
In the app: Profile → Delete account. Or see the steps on our account deletion page.