How can we help?

If a job is cancelled before it’s completed, the hold on your card is released — it can take your bank a few business days to show it. If you were actually charged, contact support with the order number and we’ll refund it.

Report it from the order in the app, with photos. On quote jobs, tell us before you confirm the work — the held funds stay held while we look at it.

Open the order and tap Cancel. It’s free while we’re still matching and before work starts; a charge for the pro’s time may apply once they’re on the way, and you see it first.

Check your spam folder, and that you used the email your account was created with. If you signed up with Apple or Google, sign in with that button instead — there may be no password on the account.

In the app: Profile → Delete account. Or see the steps on our account deletion page.