You can delete your Doyo account at any time. This page explains how, and what happens to your information afterwards. It applies to both apps — Doyo (customers) and Doyo Pro (service providers).
In the app
- Open the app and go to Profile.
- Scroll to Delete account.
- Confirm. If your account has a password, you will be asked for it. Accounts created with Apple or Google confirm without one.
Deletion is immediate. You cannot delete an account while an order is still active — finish or cancel it first, then delete.
By email
If you have already uninstalled the app, or cannot sign in, email [email protected] from the address on the account and ask us to delete it. We answer within 30 days, and normally within a few business days.
What is deleted
- Your name, email address and phone number are removed from your account.
- Your profile photo and any photos you attached to a job are deleted.
- Your notification tokens are deleted, so the apps stop sending you anything.
- Your saved addresses and your sign-in are removed. The account cannot be signed in to again.
- Card details are held by Stripe, not by Doyo; the payment reference on past orders is anonymized along with the account.
What is kept, and for how long
Records of completed orders and payments are kept in anonymized form — no longer linked to you by name, email or phone — because tax, accounting and dispute-resolution law in Canada requires us to keep transaction records, normally for seven years. Reviews you left stay visible without your name.
Questions
Doyo Innovative Solutions Inc., Toronto, Ontario, Canada — [email protected]. More detail is in our Privacy Policy.