What is a Doyo Area Partner? How territory partnerships work

The program exists because the hardest part of running a home-services marketplace in a new town is local: finding pros people trust, knowing the streets, and having someone who can get to a job when a customer is unhappy. Contractors already have that. Doyo has the customers, the app, pricing, payment and verification. The partnership splits the work along that line, and pays the partner out of the fee Doyo already earns rather than charging them for access.

What does a Doyo Area Partner actually do?

A partner recruits pros, looks after quality in their territory, is the first to respond when a customer raises a claim, and promotes Doyo locally if they choose to. Doyo does everything that touches the customer's money and the pro's approval.

One line matters more than the rest: a partner checks results, they do not direct how an independent pro does the work. Pros on Doyo are independent contractors who choose their own jobs and methods, and that stays true inside a partner's territory.

How are Doyo territories drawn?

Each territory is a set of postal FSAs, the first three characters of a Canadian postal code. Newmarket, for example, is L3X and L3Y; Aurora is L4G. One FSA belongs to one territory, and one territory has one partner. The public site shows whether an area is open, claimed or opening later, but not who holds it.

Statuses change as applications are approved, so check the live map on the partners page before you apply. Its search box tells you which territory covers a postal code, a town or an address.

How does probation turn into an exclusive territory?

An approved partner starts with 90 days of probation in their territory. After that, the territory becomes exclusive to them for 12 months, and exclusivity renews while they meet quarterly targets for pros, ratings and response times. If it lapses, the territory goes back to open.

1. Open: anyone can apply for the area.
2. Probation: 90 days from approval, with the partner signed and active.
3. Exclusive: 12 months in which no other partner is appointed in those postal areas, renewed on the quarterly targets.
4. Open again: if the targets are not met or the partnership ends.

Exclusive means exclusive among partners, not a closed market. Doyo still serves customers in the area directly, and pros from anywhere can take jobs there.

How do Doyo Area Partners earn money?

Partners earn a percentage of Doyo's net fee on jobs, never a fee charged to the pro or to the partner. Net fee means what Doyo keeps on a job after coupons, Doyo credit, refunds and card processing fees. The current shares, as published on doyo.ca, are:

These are the current defaults, and they can change: Doyo may change rates with 30 days' notice, and a change applies only to jobs booked after it. The rate on each job is stamped when a pro is on the job, so a later change does not reach back. The first five partners approved are founding partners, whose rates are locked for 24 months. Earnings are held for 30 days, the claim window, then paid monthly with a statement that lists every job. A job that is refunded inside that window earns nothing.

Doyo does not publish typical partner earnings, and neither does this article. What a territory earns depends on how many jobs happen there, which trades they are, and how many pros the partner brings.

What happens when a customer complains?

The partner is the first responder. They answer within 24 hours and visit the job if Doyo asks for a site visit, which is paid. The pro gets the first chance to fix the work. Doyo makes every refund decision, because Doyo is the seller the customer paid.

This split protects the partner as much as the customer. A partner is never asked to decide who is right with their own money, and a customer always has one company responsible for the outcome.

What customer information can a partner see?

Partners see the jobs in their territory as a number, the service, the date, the status and the postal area, plus their own pros by name, trade, rating and onboarding stage. They never see a customer's name, phone number, email or job notes, and there is no export. Every dashboard read is logged.

Using Doyo customers' details for the partner's own business is prohibited by the partner agreement. A partner's existing clients stay theirs: they are listed when the partner signs.

Who can become a Doyo Area Partner?

Contractors, renovators, trade businesses and community or business connectors in York Region. A partner does not need to hold a trade themselves if they name a trade business that will do site visits in the area. The published requirements are:

• A registered business: a corporation, or a sole proprietor with a registered business name or HST number.
• Commercial general liability insurance of $2 million.
• WSIB coverage or an exemption, if the business has workers.
• The ability to reach a job in the territory for a site visit within 72 hours.
• A clear police record check.
• Connections with pros in at least four trades, or a plan to find them.

See the open territories and applySee how